Recall Check

Is your Toyota subject to one or both of the recalls? Here you will find answers to our most frequently asked questions regarding this recall.

Call Our Toyota Recall Hotline: 877-230-4895 (available Mon - Sat: 8:00 AM - 5:00 PM)

MotorWorld Toyota Answers Customer Questions About The Solution For Sticking Accelerator Pedals

1. What is the solution Toyota announced to fix sticking accelerator pedals?

Toyota’s engineers have developed and rigorously tested a solution that is both effective and simple. A precision-cut steel reinforcement bar will be installed into the accelerator pedal assembly, thereby eliminating the excess friction that has caused pedals to stick in rare instances.

2. What is the problem that could cause accelerators to stick and led to the recall?

The issue involves a friction device in the pedal designed to provide the proper “feel” by adding resistance and making the pedal steady and stable.

This friction device includes a “shoe” that rubs against an adjoining surface during normal pedal operation. Due to the materials used, wear and environmental conditions, these surfaces may, over time, begin to stick and release instead of operating smoothly. In some cases, friction could increase to a point that the pedal is slow to return to the idle position or, in rare cases, the pedal sticks, leaving the throttle partially open.

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3. How does a steel reinforcement bar solve this problem?

The steel reinforcement bar will reduce the surface tension between the friction shoe and the adjoining surface. With this reinforcement in place, the excess friction that can cause the pedal to stick is eliminated.

4. How does Toyota know that this solution will be effective?

Toyota has confirmed the effectiveness of the newly reinforced pedals through rigorous testing on pedal assemblies that had previously shown a tendency to stick. Nothing is more important to Toyota than the safety and satisfaction of our customers, and Toyota has high confidence in their solution for fixing customers’ vehicles.

5. When can I get my vehicle fixed?

Toyota will begin contacting customers to let them know when to bring in their vehicles for the fix, and some of them will be notified as early as the week of February 1. MotorWorld Toyota will begin scheduling recall appointments starting Sunday February 7th at Noon.

Toyota’s highest priority has been to quickly and effectively address the needs of owners of affected vehicles. Parts to reinforce the pedals have been shipped for use by dealers. MotorWorld’s Service Department is open from 7:00 AM until 9:00 PM, Monday through Saturday. Our Special Recall Hot Line will be staffed from 8:00 AM until 5:00 PM, Monday through Saturday.

6. How long will it take for a dealer to repair my automobile?

Most repairs involve about 30 minutes’ work. Clients should expect at least a 90-minute turn-around from the time arriving at the dealer until the time departing the dealer.

7. Is the repair covered by warranty? Will drivers have to pay any money out of pocket for this work?

Toyota will cover all repair costs associated with this work.

8. Does the reinforced pedal feel any different?

Drivers should not notice any change in the feel of the pedal.

9. Is my car safe to drive if it has not yet received this solution?

To be clear, the condition is rare and generally does not occur suddenly. It can occur when the pedal mechanism becomes worn and, in certain conditions, the accelerator pedal may become harder to depress, slower to return or, in the worst case, stuck in a partially depressed position.

Customers who experience an accelerator pedal that is hard to depress, slow to return or is unsmooth during operation should drive the vehicle to a safe location, shut off the engine and contact MotorWorld for assistance

In the event that a driver experiences an accelerator pedal that sticks in a partial open throttle position or returns slowly to idle position, the vehicle can be controlled with firm and steady application of the brakes. The brakes should not be pumped repeatedly because it could deplete vacuum assist, requiring stronger brake pedal pressure. The vehicle should be driven to the nearest safe location, the engine shut off and contact MotorWorld for assistance.

10. What if my vehicle is also affected by the floor mat recall? Which will be addressed first?

We are working to coordinate the pedal entrapment and the sticking pedal recalls to minimize the number of customers who will have to have two service visits. It is MotorWorld’s intent, if possible, to address both issues with one visit.

11. What do I do if I experience a sticking accelerator pedal before my car receives the remedy? Should I bring my car to MotorWorld?

Customers who experience an accelerator pedal that is hard to depress, slow to return or is unsmooth during operation should drive the vehicle to a safe location, shut off the engine and contact MotorWorld for assistance.

Otherwise, no action is required at this time unless you feel you are experiencing this condition. Toyota will begin contacting customers to let them know when to bring in their vehicles for the fix, and some of them will be notified as early as the week of February 1st.

12. Can I return my vehicle to Toyota if I purchased it in the five-day period between when the recall was announced and Toyota stopped the sale on my vehicle? What are my options?

Toyota will work with customers who have concerns about their new vehicles on a case-by-case basis.

13. Which models are affected by the sticky accelerator pedal recall/stop sale?

Toyota’s accelerator pedal recall and suspension of sales is confined to the following Toyota Division vehicles:

  • Certain 2009-2010 RAV4
  • Certain 2009-2010 Corolla
  • 2009-2010 Matrix
  • 2005-2010 Avalon
  • Certain 2007-2010 Camry
  • Certain 2010 Highlander
  • 2007-2010 Tundra
  • 2008-2010 Sequoia Highlander hybrids and Camry hybrids are not affected by this action and will remain for sale. Further, Camry, RAV 4, Corolla and Highlander vehicles with VINs that begin with "J" are not affected.

14. What is a “VIN” and how do I find it on my automobile?

A Vehicle Identification Number (VIN) is a 17-character sequence of numbers and letters that is used by the automobile industry to uniquely identify motor vehicles. It can be viewed through the windshield on the driver’s side at the front of the dashboard.

In addition, the VIN number is also located on a sticker located the driver’s side pillar, with the tire inflation information and on the vehicle’s registration.

15. Why are mechanically similar Lexus and Scion vehicles not affected by this recall?

The recall affected pedal is confined to one of Toyota’s suppliers. That supplier’s pedals are not used on Lexus and Scion vehicles.

Customer FAQ: Prius, Camry & HS250 Recall


1. What is the problem with the 2010 Prius?

The anti-lock brake system (ABS) in the 2010 model-year Prius, in normal operation, engages and disengages rapidly (many times per second) as the control system senses and reacts to tire slippage. Some owners have reported experiencing inconsistent brake feel during slow and steady application of the brakes on rough or slick road surfaces when the anti-lock brake system (ABS) is activated in an effort to maintain tire traction.

2. How is Toyota responding to this Prius issue?

Toyota has responded to owner concerns with a running production change for the 2010 Prius that was introduced last month, improving the ABS system’s response time, as well as the system’s overall sensitivity to tire slippage. The recall will allow Toyota dealers to perform this software update in the antilock brake systems of 2010 Prius vehicles sold prior to this production change.

3. Why does this only impact 2010 Prius models?

First- and second-generation Prius vehicles use a different ABS system and are not involved in this campaign.

4. What is the problem with the Lexus HS 250h?

The anti-lock brake system on the Lexus HS 250h shares similar component design to the 2010 Prius, so it has been included on this recall.

5. How is Toyota responding to this Lexus issue?

The software adjustment planned for the Lexus HS 250h production and dealer modification is being finalized and will be announced very soon.

6. How many vehicles are impacted?

This recall involves approximately 133,000 2010 model year Prius vehicles and 14,550 Lexus Division 2010 HS 250h vehicles.

7. What should 2010 Prius and Lexus HS 250h customers do if they experiencethis braking issue?

If a Prius or Lexus HS 250h owner were to experience this condition, pressing hard on the brake pedal will stop the vehicle safely.

8. Are these vehicles safe to drive until they get their update?

The vehicles are safe to drive because pressing hard on the brake pedal will stop the vehicle.

9. When can I get my vehicle fixed?

Toyota will begin sending letters to Prius owners included in this recall by mail next week and Lexus HS 250h owners within the next few weeks to let them know when to bring their vehicles into a dealership. Owners will only receive a letter if their vehicle is involved in the recall.

10. How long will it take for a dealer to repair my vehicle?

The software update should only take approximately 30 minutes to install, depending on technician workflow.  Clients should anticipate at least 90 minutes from arriving at the dealership to taking delivery of your vehicle.

11. Is the repair covered by warranty? Will drivers have to pay any money out of pocket for this work?

Toyota will cover all repair costs associated with this work.

12. Is this recall related to the ongoing Toyota recalls associated with sudden unintended acceleration?

No, this recall is unrelated to the ongoing recall of Toyota vehicles for sticking gas pedals and floor mat entrapment issues.

13. What is the problem with the Camry?

On certain early production 2010 model year Camry vehicles equipped with the 4-cylinder engine, a power steering pressure hose in the engine compartment may be the incorrect length. If this condition exists, a crimp on the power steering pressure hose may come in contact with the No. 7 front brake tube.Should this condition continue, a hole may wear in the brake tube and deplete the brake fluid in the vehicle. As a result, the brake pedal stroke will increase and lead to greater vehicle stopping distance.

14. Which and how many vehicles are involved?

Approximately 7,300 Camry vehicles in the U.S. are involved.

15. Are there any warnings that this condition exists?

No, there are no specific warnings that this condition exists.

16. What is Toyota going to do?

Any Toyota dealer will inspect and, if necessary, adjust the space between the brake tube and the power steering pressure hose crimp. Based upon the inspection results, the dealership may need to replace the brake tube. The inspection/adjustment and, if necessary, the brake tube replacement, will be performed at no charge to the vehicle owner.

17. When will Camry owners be notified?

Toyota will notify owners by mail starting in mid-February 2010.

18. Where can I get more information on this recall?

Information for Toyota customers can be found at www.toyota.com/recall and at the Toyota Customer Experience Center at 1-800-331-4331. Information for Lexus customers can be found at lexus.com and at the Lexus Customer Assistance Center at 1-800-255-3987.

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